CODE OF CONDUCT AND EXPECTATIONS‍

‍II. VALUES AND EXPECTATIONS

A) Baza’s Mission -  Enriching lives through the power of Afro-Latin dances and cultural experiences, fostering personal connections, growth and community.

B) Baza’s core values are:
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‍Get Inspired: keep learning and stay inspired and live to inspire others. 
‍Foster Community: be inclusive and promote collaboration.
‍Be Innovative: take pride in being unique, be creative and take risks.
‍Be Caring: take interest in the wellbeing of others and lend a helping hand.
‍Embrace Growth: try something new, never settle for comfort.

C) Baza Leadership Team members are representatives of our home studio, and, as such, are expected to conduct themselves according to our core values, respecting each other, staff and students at all times.

D) Baza Leadership Team members are also expected to participate in Baza’s community events (Baza Pop-Ups, Open Houses, Socials, etc.), in agreement that it is the whole team’s responsibility to engage the student community and promote the classes as well as our values.

E) There is important information to be shared to the students regarding our upcoming events, promotions and other relevant updates. Posters around the studio as well as Slack are constantly updated to contain such information so that Instructors are informed and able to transmit it to their students. Instructors are expected to take on the responsibility to read them (or ask front desk staff) and share this information with all their students before or after their classes.

F) Instructors are expected to start and finish their classes on time. In order to comply with this respectful practice, we suggest instructors be in the facilities 10 minutes prior to the start of their classes and wrap up 5 minutes before the end of their lesson to allow for filming or questions at the end. 

Baza Dance Studios Inc. observes and actively enforces an appropriate code of conduct on its premises and at events it hosts and/or produces. Baza Dance Studios Inc. is committed to providing a safe, positive, and inclusive environment for individuals to enjoy the Afro-Latin social dance experience.

Baza Dance Studios Inc. observes a zero tolerance policy regarding inappropriate and abusive behaviour. Types of incidents that may be reported may include: 
- abuse of power or control
- bullying/shaming
- discrimination (of any kind) and harmful bias (of any kind)
- disorderly or disruptive conduct conduct unbecoming of an employee or instructor
- harassment (unwanted and/or uninvited physical or verbal behaviour or interactions of an inappropriate nature)
- incidents involving minors
- business policy violations
- safety concerns (unsafe social dance practices or execution)
- self-harm
- sexual harassment (ongoing unwanted and/or uninvited physical or verbal behaviours of a sexual nature)
- substance abuse

Baza staff and faculty are expected to understand that as instructors and caretakers of individuals’ creative dance journey that there is an inherent power imbalance between instructors and students, admin staff and students, senior management and staff, and senior instructors and junior instructors. We all must be extra aware and sensitive to these inherent power imbalances and the influence it can have on the dynamic between involved individuals and groups.

Baza Dance Studios Inc will not tolerate any abuse of these inherent power imbalances, which includes influencing, controlling, or taking advantage of individuals in a lower position of power. Baza Dance Studios Inc. expects all of its staff and instructors to understand their words and actions have meaning and influence, and will conduct themselves at all times in a way that fosters inclusivity, respect, tolerance, patience, and compassion towards others.

‍Any individuals seen violating this code of conduct will be put under review by Baza Dance Studios Inc. Senior Management. The review process will gather evidence and fair testimony. after which a final decision will be made regarding disciplinary actions (if any). Disciplinary actions may include immediate dismissal or complete ban from Baza Dance Studios Inc. property and events.
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Information we collect will never be shared with or sold to any entities outside of Baza Dance Studios Inc. Your information will always be stored on secure, password-protected platforms. If you at any time consent to receive Baza news and promotional communications, you may at any time unsubscribe.

Please arrive no earlier than 10 minutes before the class start time.

Online pre-registration 1hr in advance is required. After the online cut-off time, please call or register in person before the class start time.

Please bring a clean pair of shoes to take your class - for partner dance courses or heels/styling classes there is no need to wear dance shoes if you do not own them, any clean shoes that you are comfortable in are fine!

For more information on what to wear please check out our FAQ page

Please note latecomers arriving more than 15 minutes after the start of class will not be admitted for safety and studio etiquette reasons. Missing the warm-up portion of the class puts you at risk of being injured and also entering late disrupts the class for others. If you are running late, give us a call to be removed from the class.

All requests for refunds must be submitted in writing to dance@bazadance.com according to the cancellation and refund policies below

Drop-in classes:
Full refund to same method of payment if attendance cancelled 2 hours before class takes place. Cancellation with less than 2 hours' notice forfeits the pass.

Courses:
Full refund for course enrollment if registration is cancelled at least 24 hours in advance of first day of progressive course. Once a course starts enrollment is non-refundable  - withdrawals from an entire course once the course has begun are eligible for account credit only. No partial withdrawals are allowed with the exception of extreme personal emergency, injury or prolonged illness.
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If you're going to miss a class in a progressive course for any reason please let us know BEFORE you miss the class IN WRITING (to dance@bazadance.com) so that we may properly schedule you into a make-up class. Maximum of two make-up classes are allowed per session.
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If you cannot make it to a make-up class or a make-up class option is not available, we will convert up to two unused classes in a course pass into drop-in passes that must be used for any Baza solo dance/dance technique drop-in class within 30 days of issue.
Classes where you are marked as no-show (because we did not receive notice in writing that you would miss the class) are forfeited and cannot be claimed back for make-up classes or conversion into drop-in classes. Unused course classes will not be carried over or converted into account credit with the exception of prolonged illness or injury.

Workshops:
Full refund to same method of payment if attendance is cancelled 2 hours before workshop takes place. Cancellation with less than 2 hours' notice is eligible for account credits only.

Memberships:
Memberships must abide by the membership contract terms regarding cancellations, terminations and refunds.

Account credits:
Account credits can be transferred but are not eligible for refunds.

Purchases, socials, events:
purchases for items at the studio and tickets/admission for socials and events are final sale and non-refundable and are not eligible for transfer or account credits.

To avoid the penalty fee, all cancellations must be completed by you no less than 2 hrs before class time.

CANCELLATION FEE FOR MEMBERS: $5 fee for no-shows PER CLASS for in-studio classes.

CANCELLATION FEE FOR PRIVATE LESSONS: $50 + GST cancellation fee. No loss of private lessons from the package.

Early cancellations may be done easily through the WellnessLiving Achieve App. You can also email us at dance@bazadance.com or leave us a voicemail at 778-379-2292

Baza Dance Studios is committed to providing a welcoming, safe and positive learning and social dance environment for all of its students, instructors and clients. This anonymous reporting system is a tool to ensure individuals are empowered to share any feedback with us and/or let us know of concerning incidents that take place at the studio.
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Your confidential report will be discreetly handled by senior management for review and proper handling.

ACCESS FORM HERE (name and contact details are optional)